Cancellation and Refund Policy

Refund and Cancellation Policy

Company Name: RKATEL TECHNOLOGIES PRIVATE LIMITED

Effective Date: 22 October 2026

1. Introduction

This Refund and Cancellation Policy governs the purchase of online courses and educational services offered through https://rkateltech.org/, operated by RKATEL TECHNOLOGIES PRIVATE LIMITED (“Company,” “we,” “our,” or “us”).

By purchasing a course or using our educational services, you acknowledge that you have read and understood this policy, subject to your rights under applicable law.

2. Course Purchase and Access

All courses offered on our website are available for online purchase. Upon successful payment, students will generally receive access to the purchased course immediately.

Course purchases provide lifetime access to the relevant course, subject to the applicable course terms, continued availability of the platform, and compliance with our website's terms and conditions.

Students are advised to review the course description, curriculum, fees, and other relevant information carefully before completing a purchase.

3. Cancellation Policy

Since our courses provide digital educational content that becomes accessible immediately after successful payment, cancellation requests generally cannot be accepted once course access has been granted.

Students who wish to cancel a purchase before course access is activated may contact us for review. Such requests will be assessed based on the payment status, order details, and circumstances of the request.

Nothing in this policy excludes cancellation rights or other remedies that may be available under applicable law.

4. Refund Policy

Course fees are generally non-refundable once course access has been provided. However, we may consider refund requests in the following circumstances:

4.1 Duplicate Payments

If a student is charged more than once for the same course purchase, the duplicate transaction may be eligible for a refund after verification.

4.2 Payment Successful but Course Access Not Provided

If the payment has been successfully deducted but the purchased course is not accessible, the student should contact us. We will investigate the issue and attempt to resolve it. If the issue cannot be resolved and a refund is appropriate, the eligible amount may be refunded.

4.3 Technical Issues

If a significant technical issue attributable to our platform prevents access to the purchased course or its essential learning materials, we will investigate the issue and attempt to resolve it. If the issue remains unresolved and a refund is appropriate, a refund may be considered.

4.4 Payment Processing Errors

If a payment or transaction-processing error is verified, we will review the transaction and arrange an appropriate correction or refund where applicable.

All refund requests are subject to verification and review. Refunds will be provided where required by applicable law, and other requests will be assessed according to the circumstances of the transaction.

5. Non-Refundable Situations

Except where otherwise required by applicable law, refunds will generally not be provided in the following circumstances:

The student changes their mind after purchasing a course.
The student has already accessed or started the course and subsequently decides not to continue.
The student partially completes a course and decides not to finish it.
The student does not use the purchased course or access the available learning materials.
The student is dissatisfied solely because the course does not meet personal expectations, where the course has been provided substantially as described.
The student purchases the wrong course due to their own selection error.

This section does not limit any consumer rights or remedies that cannot lawfully be excluded.

6. Refund Request Procedure

Students requesting a refund should contact our customer support team using the official contact details published on our website.

To help us investigate the request, please provide:

Full name of the student.
Registered email address.
Name of the purchased course.
Order ID or transaction reference number.
Date and amount of payment.
Reason for the refund request.
Payment confirmation or other supporting documents, where applicable.

We may request additional information reasonably necessary to verify the transaction and assess the request.

Students are encouraged to report duplicate payments, failed transactions, or course-access problems as soon as reasonably possible.

7. Refund Review and Processing

Each refund request will be reviewed based on the transaction details, payment status, course-access status, and the nature of the reported issue.

There is no separate fixed refund-request window under this policy. However, students should submit requests promptly so that relevant transactions can be verified.

Where a refund is approved, it will ordinarily be processed through the original payment method used for the purchase, subject to the payment provider's procedures and applicable requirements.

The time required for the refunded amount to appear in the student's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.

We will communicate relevant updates using the contact details provided by the student. Refunds will be processed within the period required by applicable law or, where no specific period applies, within a reasonable period.

8. Lifetime Course Access

Eligible course purchases provide lifetime access to the purchased course, subject to the applicable course terms and conditions.

Lifetime access refers to access for the duration of the student's lifetime, subject to the continued availability of the relevant course and platform and any applicable legal or contractual requirements. It does not guarantee that every course feature, third-party service, or platform technology will remain unchanged indefinitely.

Lifetime access does not create an independent right to a refund if a student decides not to use or complete the course.

9. Promotional Offers and Discounts

Courses purchased through promotional offers, discounts, or coupon codes are subject to this Refund and Cancellation Policy unless specific additional terms are disclosed at the time of purchase.

Promotional terms will not override any rights that cannot lawfully be excluded under applicable law.

10. Changes to This Policy

RKATEL TECHNOLOGIES PRIVATE LIMITED reserves the right to update this policy from time to time.

Any revised policy will be published on https://rkateltech.org/ with an updated effective date. Changes will be applied in accordance with applicable law and any relevant contractual obligations.

11. Contact Information

For refund requests, cancellation enquiries, or course-access issues, please contact us through the official contact details published on our website.